Audio Interview: Mark Gaydos and Owen Frivold of VirtuOz

Mark Gaydos is vice president of worldwide marketing at VirtuOz, a provider of virtual agents for eBay, Chegg, and other companies.

Mark has significant experience in the virtual-agent industry. He holds an M.B.A. in management science from San Diego State University, and a B.A. in economics from the University of California, Santa Barbara. Mark is also the author of Marketing in the Time of Cholera: 6.5 Fundamentals for Thriving in a Toxic Economy.

Owen Frivold is a trilingual project manager for VirtuOz. He has helped several of the company’s ecommerce clients integrate virtual agents.

In this interview I ask Mark and Owen about virtual agents, how difficult they are to integrate, how they affect site performance, and how long they take to deploy.

View full post on Practical eCommerce Podcasts

Leave a Reply